Dear Computers and Parts Land (CPL), and/or Hewlett-Packard (HP),
Yesterday, a nice sunny Friday afternoon, I bought a printer. A HP LaserJet 3052. It worked moderately well, to scan (xsane does multi-page PDF scanning, I like), and it worked as a networked printer for about a dozen or so pages. The only reason I bought the printer was that it was a Laser printer, that worked over the network, and was relatively affordable.
However, it seems to have stopped working, in under-24 hours. Is this HP quality? Now, everytime I try to print, or even turn the machine on, all I hear is a loud grinding noise. One would think that there was a paper jam, but there is no paper to be found anywhere. Printing now gives me this magic message, “jam in output bin”. And I have to hear the loud, grinding noise.
So, I decide to call CPL up, to see if they would give me some warranty service or an exchange. After all, I purchased this machine at about 11.30am on a Friday, and I’m calling at about 2pm on Saturday. I finally get to speak to one of their consultants, and they tell me that they can’t do anything, as I have to call HP up first! On a Saturday!
Naturally, 131347 is their number, and they are closed on a Saturday; I now have to call them back during working hours, on the earliest possible day, Monday.
So, who sucks here? Is it CPL or HP? Let’s find out on Monday.
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